Most frequent questions and answers relating to food.
What's The Deal? Do You Guys Only Do Lunch?
Yes sir, yes ma’am – we focus entirely on lunch!
When Can I Use My Promo Code?
Our promo codes are available for use during limited periods of times only. If you miss out on this current offer, don’t forget to download our app and stay tuned with our social media for future promotions.
Can I Get Food Delivered To My Floor?
We can arrange a special delivery if there are 50+ orders from that floor, otherwise the closest pick up point is at the designated pick up point for your building. We deliver to a pick up point to ensure that your meals remain at the best quality and to maintain our principle of offering a delivery fee free service.
How Much Are Your Meals?
Our meals range from $5 to $12 with occasional premium lunches at $15
Where Do Your Meals Come From?
Can I Cancel My Order?
Wait, Where Do I Get My Lunch From?
Plum will bring your food to, typically, the ground floor of the building you work in, there will be 2 time slots in which you are able to choose from to pick up your lunch – 12.10-12.40 or 12.40-13.10 You will receive a ‘push notification’ through our mobile app and/or an email which will include pick-up instructions as well as a photograph illustrating where our team will be located. To check out our pick up point locations please visit https://www.plumfood.com/pickup-points/
Can I Be Removed From Your Distribution List?
Do You Use Sustainable And Environmentally Friendly Packaging?
When Is The Cut Off Time?
When Can I Place An Order From?
I Have Other Lunch Arrangements Today, Can I Cancel My Order?
In order to keep the quality of our meals and maintain the low costs, we allow cancellations up to 1000am on the day of delivery.After this time, your meal will already be in preparation and therefore we are unable to accept cancellations after this time.
How do refunds work with Plum Seeds?
1）If you request for a refund by Plum Seeds, you will be refunded Plum Seeds equivalent to the cash amount you paid in your order. Any Plum Seeds used in your order will also be returned. If you earned Plum Seeds from your order, they will be removed from your account. (Applicable to full refunds and partial refunds.)
2）If you request for a cash refund, you will be refunded the amount you paid for in cash for your order. Any Plum Seeds used in your order will not be returned. If you earned Plum Seeds from your order, they will be removed from your account or deducted from your cash refund. (Only applicable to full refunds.)
Can I Place Multiple Orders?
How Do You Source Your Food?
Hush! That’s a trade secret! Seriously though – we partner with the very best restaurants in New York. There are over 40,000 restaurants in New York and we work with, and have been approached by many truly remarkable restaurants.
How Do You ‘Qualify’ Your Food?
Do You Vary Your Lunch Menus?
Do You ‘Mark-Up’ Your Food?
We work really really hard to negotiate amazing deals for you with New York’s finest restaurants. Our end goal is that you reap the benefits of delicious food!
Is Your Food Organic?
We work with a variety of restaurants across New York and what we promise is the partnering of restaurants that offer quality, tasty and healthy lunches. Stay tuned as we discover more new partnerships, and as such our variety grows to your needs.
I Have An Allergy – Help!
If you have any concerns, please feel free to contact our Customer Advocacy team. Our team will aim to answer any questions related to your dietary requirements